​

At Avionce Aesthetics, we value your time and appreciate the opportunity to care for you. To help us provide the best possible experience for every client, please review our appointment policies before scheduling your next appointment!​

​

​

SCHEDULING, CANCELLATIONS & DEPOSITS:

Appointments are reserved specifically for each client. We require at least 48 hours' notice for cancellations or rescheduling.

​

• A $50 deposit may be required to secure an appointment. This deposit is applied toward the cost of the scheduled service when the appointment is kept and the service is completed within 30 days of the original deposit payment.

• Cancellations or rescheduling requests made with less than 48 hours' notice may incur a $50–$100 fee, depending on the appointment type.

• Missed appointments or no-shows will result in forfeiture of the $50 deposit, if applicable, plus an additional $100 no-show fee.

• Following a no-show, a new $50 deposit is required to schedule future appointments.

• After three no-shows, Avionce Aesthetics reserves the right to decline future appointments at our clinic.

• Deposits are nonrefundable. If not applied toward a completed service within 30 days of payment, the deposit expires.

 

LATE ARRIVALS:

​

We understand that delays happen. Please contact us if you are running late to your appointment.

​

Arrivals more than 10 minutes past the scheduled appointment time may need to be rescheduled, depending on the service and availability. If we are unable to accommodate the appointment, applicable cancellation and deposit policies may apply.

​

​

GUESTS & CHILDREN:

​

To maintain a safe, comfortable, and professional treatment environment, we ask that clients attend appointments without children or additional guests whenever possible. Please contact us in advance if you need to make special arrangements.

​

PAYMENT METHODS:

​

We currently accept the following forms of payment:

• Cash

• Debit and credit cards (credit card payments are subject to a 3% processing surcharge, where permitted)

• Approved financing options

​

FINANCIAL POLICY AND PATIENT RESPONSIBILITY

Payment is due at the time services are rendered unless prior arrangements have been made. Patients are responsible for all charges associated with services received.

​​

Treatment Packages:

Treatment packages are designed to provide discounted pricing for a series of treatments.

• Packages are nonrefundable once purchased, except where otherwise required by applicable law.

• Packages are generally nontransferable unless approved by management or deemed appropriate for a patient's treatment plan.

• Packages expire 12 months from the date of purchase, unless a different expiration period is specifically stated in the applicable promotion.

• Unused package balances have no cash value and are not redeemable for cash.

​

Promotions & Discounts:
Promotional pricing cannot be combined with other offers unless specifically stated.
Only one discount or promotion may be applied per visit unless otherwise authorized by management.
Referral credits may be accumulated and applied toward one future services but may not be redeemed for cash.
Referral credits expire twelve 12 months after issuance.

Refund Policy:

All sales are final. Payments for services, treatments, packages, and products are nonrefundable. Avionce Aesthetics does not offer refunds for services rendered, unused treatments, or purchased packages.

Exceptions may be considered at the sole discretion of management on a case-by-case basis. Any exception does not establish an ongoing refund policy or guarantee future exceptions.

Results vary from patient to patient and cannot be guaranteed.

Retail Product Returns:
Unopened retail products may be returned within 14 days of purchase for store credit only.
Products that have been opened, used, damaged, or altered are not eligible for return.

Prescription products and compounded medications cannot be returned.
Medications & Specialty Programs, Compounded medications, peptides, hormone therapies, weight loss medications, and prescription products:
*Are custom ordered for each patien and cannot be returned.
*Are non-refundable once ordered or dispensed.
*Patients are financially responsible for medications ordered on their behalf.

Financing
If financing is utilized through a third-party lender, the patient remains responsible for all payment obligations under the financing agreement. Any disputes regarding financing must be addressed directly with the financing provider.

Chargebacks
Patients are encouraged to contact Avionce Aesthetics directly with any billing questions or concerns so that we may review and attempt to resolve the matter promptly.

​

For each procedure, clients are required to review and sign a financial agreement outlining applicable charges and policies. Patients acknowledge responsibility for payment for services received and products provided. Nothing in this policy limits a patient's rights under applicable law or card issuer dispute procedures.

​​​​​​​​​​​​​

Changes to These Policy

We may update these Policy periodically. Any changes will be posted on this page and provided to each client at the time of their visit at Avionce Aesthetics

​

Contact Us

If you have questions or concerns, please contact us:

​

Avionce Aesthetics Medical Spa
1855 Plumas Street, Suite 5
Reno, NV 89509

Phone: 775-843-3132
Email: info@avionceaesthetics.com

​

Last Updated: 11/10/2026